Our engineers and technicians provide ongoing client support and perform regular site visits to address our customers’ specific needs. We also conduct annual customer surveys to gather feedback on all our products and services, with a particular focus on employee competency, delivery processes, and product quality. Additionally, Genetec has participated in Sedex Members Ethical Trade Audits (SMETA) to ensure we continue to meet customer expectations. In FY2025, there were no product recalls, returns, or significant customer complaints regarding product quality. We also conduct annual customer satisfaction surveys to measure customer sentiment and identify areas for improvement, including staff competency (such as technical support), product quality, and delivery timelines.

Our most recent survey revealed that we achieved excellent levels of customer satisfaction, with average ratings exceeding 95%. We always adhere to our quality policy as below to guarantee our quality of products and services for good customer’s satisfaction rate:

Quality Policy

Genetec adheres strictly to a set of best-in-class procedures, to ensure the highest quality work. Genetec obtained the certification on ISO 9001:2015 & ISO 14001:2015 further providing the company with internationally-accepted recognition as a world-class manufacturing operation.

The management of Genetec Technology Berhad is committed:

• to continuously improving the effectiveness of the Quality Management System
• to become a World – Wide recognized manufacturer for state of the art automation systems technology
• to continuously achieve customer satisfaction
• to maximize employees’ potential through continuous and effective training & development
• to produce a high-quality product at minimum cost
• to expand sales volume which is able to realize improved capital return